Sponsorship Refunds

Once a brand partner has agreed to go forward with Rock My Line, a contract will be sent across along with the invoice for the value of the sponsorship. Once the invoice has been approved and paid no refunds will be given or permitted in order to secure the position of the company and brand with the year of which the brand/services has agreed to. 

Deposits and Payment Plans of sponsorship

There will be no refunds on deposits or payment plans if a client desires to cancel from Rock My Line. If the full balance of any payment plan is not paid at least 2 months prior to the Rock My Line ceremony then the sponsorship will be cancelled by the RML with no refunds payable back to the brand partner. This means that any payment plan must be paid in full, at least 2 months prior to the Rock My Line ceremony they signed for. If payment plans which have been agreed between the RML and its client are missed on two or more occasions the remaining full balance will be due within 14 days of the missed payment date. If the final invoice payment is not kept then RML reserves the right to cancel the sponsorship entirely with no refund. 

Ticket Refunds

Once a ticket has been purchased regardless of any circumstances it will be none refundable. This also applies if you purchase a ticket through a third-party such as an RML ambassador or Eventbrite.

Disputed Refunds

If a refund has circumstances that are beyond control of either the sponsor or the ticket holder then Rock My Line will take each case on a case by case basis to determine whether a refund is refunded back. Rock My Line is not opposed to refunds but also needs to protect the operation of the awards to secure its own finances and payments. 

Mother Nature and/or uncontrollable circumstances

Mitigating uncontrollable circumstances that prevent Rock My Line in any of its territories from operating will not warrant an automatic refund and therefore if Rock My Line has to cancel, postpone, or reschedule its events then an automatic transfer of tickets, sponsorship and/or any other product provided by Rock My Line will come into effect. This means you will be transferred onto the next available Rock My Line ceremony in your chosen territory originally purchased. If we are required by law to provide a refund then this will be given to you within the accepted allowable time instructed by law within the territory you sign up for. For example: You live in London and you purchased the Rock My Line Los Angeles. We will follow the legal advice and guidance of the United States legal body as you purchased for an event in the United States of America. Should their be any further information that is required please contact; National Social Media Awards Limited, Kingsley House, Suite 307+311, 37-45 Balmoral Road, Gillingham, Kent, ME7 4NT, hello@rockmyline.com